If you experience any issues accessing the RCSEd VLE, or have questions about your learning, please contact the support team.

Contact

This email account is monitored by the RCSEd e-Learning team. Please allow up to 3 working days for a response.

When contacting us, please include:

• Your full name, the email address you use to log in, and your College Reference Number (CRN) if known.
• The device you are using, such as a Windows PC, Mac, tablet or smartphone.
• The browser you are using, such as Chrome, Edge, Safari or Firefox.
• A brief description of the issue, including any error messages.
• Screenshots, if possible, to help us identify the problem.

Common Issues

Login problems

If you have forgotten your password or are having trouble logging in, use the Set Your Password page to reset your password.

Access to content

Some materials may only become available after you have completed earlier sections. Please work through the content in the suggested order.

Technical difficulties

If you experience problems with videos, quizzes or interactive content, try the following:

• Refresh the page.
• Clear your browser cache and cookies.
• Try a different browser, for example Chrome instead of Safari.
• If possible, try accessing the VLE on another device.

If the problem continues, contact the support team using the email address above.